As we begin 2024, we’re proud to announce the promotion of the following key team members.
Vice Presidents
- Denise Bouchard, who served as Assistant Vice President of Cyber Security, has been promoted to Vice President of Cyber Security.
- Jacquelyn Snow, formerly Assistant Vice President of Data Analytics, has been promoted to Vice President of Data Analytics.
- Michelle Couch, who previously served as Assistant Vice President of Project Management, has been promoted to Vice President of Project Management.
- Sean Tipton, who previously served as Assistant Vice President of Member Care, has been promoted to Vice President of Member Care.
Directors
- Meredith Michaud, who served as Compliance Officer, has been promoted to Director of Compliance.
- Thomas Mersereau, who served as Senior Manager, Service Management & Delivery has been promoted to Director, Service Management & Delivery.
Managers
- Mary Lindecke, who served as Internal Audit Supervisor, has been promoted to Internal Audit Manager.
- Paula Rousseau, who served as Collections Supervisor, has been promoted to Payment Resolutions Manager.
- Rebecca Nichols, who served as Card Risk & Disputes Manager, has been promoted to Senior Card & Disputes Operations Manager.
- Tracy Gale, who previously served as EFT & Wire Processing Supervisor has been promoted to Payment Processing Manager.
Congratulations to these well-deserving team members!